Return and Refund Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. If for any reason you're not happy, we're here to help with our 14-day return and refund policy. Please read the following terms carefully to understand your rights and responsibilities when initiating a return or requesting a refund.
14-Day Return Policy
Our policy lasts 14 days from the date of purchase. If 14 days have passed, unfortunately, we can’t offer you a refund or exchange. We encourage you to inspect your items immediately upon receipt to ensure satisfaction.
Eligibility for Returns
To be eligible for a return:
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Your item must be unused and in the same condition that you received it.
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It must be in its original packaging.
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You must provide a receipt or proof of purchase.
If these conditions are not met, we reserve the right to refuse the return or provide a partial refund.
Non-Returnable Items
Certain types of items are non-returnable for hygiene or safety reasons, including:
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Perishable goods (e.g., food, flowers)
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Newspapers and magazines
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Intimate or sanitary items
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Hazardous materials
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Flammable liquids or gases
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Downloadable software products
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Gift cards
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Some health and personal care items
These products are clearly labeled as non-returnable at the time of purchase to avoid confusion.
Partial Refunds (If Applicable)
In some cases, only partial refunds are granted. This applies to:
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Books with obvious signs of use
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Opened CDs, DVDs, VHS tapes, cassette tapes, software, video games, or vinyl records
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Any item not in its original condition, damaged, or missing parts for reasons not due to our error
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Items returned more than 30 days after delivery
All returns are subject to inspection before a refund decision is made.
Refunds Process
Once your return is received and inspected:
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We will send you an email to notify you that we’ve received your returned item.
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You will also be informed of the approval or rejection of your refund.
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If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.
Please note that processing times may vary depending on your payment provider.
Late or Missing Refunds
If you haven’t received your refund yet:
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First check your bank account again.
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Then contact your credit card company — it may take some time before your refund is officially posted.
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Next, contact your bank. There is often some processing delay before a refund appears.
If you’ve completed all of the above steps and still haven’t received your refund, please contact us at:
📧 contact@hsbhatti62@gmail.com
Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item:
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Please send us an email at:
📧 support@hsbhatti62@gmail.com
We will provide instructions on how to send your item back for an exchange.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift or was shipped to the gift giver, the refund will be sent to the original purchaser, who will be notified of the return.
Return Shipping Instructions
To initiate a return, please contact us by email for further instructions:
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You will be responsible for paying your own shipping costs for returning your item.
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Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item without tracking.
Need Help?
For any questions related to returns, refunds, or exchanges, don’t hesitate to contact our support team:
We’re here to assist you and make your experience smooth and worry-free.
Frequently Asked Questions (FAQs)
What is your return policy for online orders?
Our return policy allows returns within 14 days of purchase. Items must be unused, in their original condition, and returned in the original packaging.
How do I return an item?
To initiate a return, please email us at hsbhatti62@gmail.com. You will receive instructions on how to send your product back. Be sure to include your proof of purchase.
When will I receive my money back after a return?
Once we receive and inspect your returned item, we will notify you via email. If approved, the payment will be reversed within a few business days to your original payment method.
Are shipping fees refundable under your return policy?
No, original shipping costs are non-refundable. If a return is approved, return shipping costs will be deducted from the final amount returned to you.